Pricing/Payment Information:

1: How do I get pricing information on these boxes?

You could request a quote by sending us an email from our Quote page. We will contact you promptly to discuss your needs. You could also call us at: 717-653-8490.

2: What forms of payment do you accept?

We can accept American Express, Mastercard or Visa cards. We do not accept COD orders.

3: Can we establish a line of credit for our company?

If you are a D&B rated company, we may be able to set up a line of credit for your company. We would, however, need a completed credit application form in order to be able to process your request for a credit.

4: Would you be able to honor our tax-exempt status?

If the sale qualifies for tax exemption and we have your tax exemption certificate in hand prior to shipment, we will honor your tax-exempt status.

Order Placement:

5: How do I place an order?

Please call us at: Tel: 717-653-8490.

6: Do you have a minimum order quantity?

Our minimum order value is $300.

7: What markets do you service?

We have seven distribution centers conveniently located on the east coast covering Maine to Florida. While we can ship and service customers anywhere in the continental U.S. and Canada, freight considerations make us a viable option east of the Rockies.

8: What is your standard lead time?

All standard items are generally in stock and can be shipped out within 72 hours.

9: Can I get a sample?

Yes. We can express ship a sample to you for your inspection and review. There will be a $25 credit card charge for this service. This charge will be credited to your first shipment of over $300.

Box Specifications:

10: Where can I find information on sizes and specs?

For detailed specs and sizes, please refer to the catalog located under each product section.

11: What is a letter/legal size?

A dual-purpose box used to store either letter or legal size file folders depending on the orientation of the box - perfect for real estate and lawyers offices.

12: How many boxes in a unit?

The number of boxes in a unit varies by size and style. Please refer to the catalog under each product section for specific information.

Box Performance:

13: When would you recommend I use a 15" vs. a 24" box?

When selecting a box, keep in mind your end use and who has to handle the packed-out box. If you want to store an entire file drawer in one box, then the 24" is what you are looking for. However, if you want a box that is safer and easier to handle, then you would prefer the shorter 15" version. Keep in mind - A fully packed 15" box will weigh about 35 pounds and a fully packed 24" box might weigh in excess of 60 pounds.

14: Will your record storage boxes stand up to repeated handling?

All of our styles have been designed to specifically withstand repeated use.

15: How high can I stack these boxes?

All of our boxes can be stacked up to 4-high.

16: If ease of set-up is my primary concern, which style would you recommend?

All of our record storage boxes meet required functionality specifications. However, we have found that our Jiffy File Boxes are most popular with users who are looking for a box that is easy to set-up.

17: How much would a letter/legal box typically weigh?

While the contents of each box will vary, a fully loaded letter/legal box would typically weigh between 30 to 40 lbs.

Returns:

18: What is your return policy?

All returns must be arranged in advance. Please call us at: 717-653-8490 to arrange a return. We cannot accept delivery of undocumented returns. Shipping & handling fees cannot be reimbursed. In addition, there will be a 15% restocking charge for returned items plus the cost of the return freight. We also cannot credit or reimburse sales tax once you have been invoiced.